Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you (either as an individual or on behalf of the entity you represent) and Lemaistre Lab Technologies LLP, a Limited Liability Partnership registered in Bengaluru, Karnataka, India (GSTIN 29AAMFL2616H1Z5), trading as TimeTracker ("we," "us," or "our"), concerning your access to and use of the TimeTracker website, the TimeTracker web app, and the TimeTracker mobile app for iPhone and Android (collectively, the "Services").

By registering for an account, accessing, or using any part of the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to all of these Terms, you are explicitly prohibited from using the Services and must discontinue use immediately.

TimeTracker provides a unified project management and time-tracking application. The Services include, but are not limited to, timesheet logging, task management boards, project budgeting controls, labor cost vs. billable rate calculation, automated invoice generation, and shared client portals.

We reserve the right to modify, suspend, or discontinue the Services (or any part thereof) at any time, with or without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the Services.

You must be at least 16 years old to create an account, or older if the law where you live sets a higher age for working or for entering a contract on your own. TimeTracker is a tool for work and is not built for children.

If you sign up for a company, a partnership or any other organisation, you confirm that you are allowed to accept these Terms for it. In that case "you" means both you and that organisation, and the organisation is bound by these Terms.

You may not use the Services if the law where you live bars you from doing so, or if you are on a government list that blocks you from using software of this kind.

To access certain features of the Services, you must create a user account. You agree to:

• Provide accurate, current, and complete information during the registration process.
• Maintain and promptly update your account information to keep it accurate and complete.
• Maintain the security and confidentiality of your login credentials (username and password).
• Notify us immediately of any unauthorized use of your account or security breaches.
• Accept responsibility for all activities that occur under your account.

We reserve the right to disable or terminate your account at our sole discretion if we suspect you have violated these Terms or provided false information.

Some features of the Services require a paid subscription. The following terms apply to paid plans:

• Billing Cycle: Subscription fees are billed in advance on a recurring monthly or annual basis, depending on the plan you select.
• Automatic Renewal: Your subscription will automatically renew at the end of each billing cycle unless you cancel it through your account settings or by contacting our support team.
• Payment Method: You must provide a valid credit card or other accepted payment method. You authorize us to charge all accrued subscription fees to your designated payment method.
• Fee Adjustments:We reserve the right to change our subscription fees upon 30 days' notice. Your continued use of the Services after the fee change constitutes agreement to the new amount.
• Merchant of Record: Payments are processed by Paddle.com Market Limited, which acts as the merchant of record for every order. Paddle appears on your statement, issues your tax invoice, and collects VAT, GST or sales tax where it applies. Prices shown on our site exclude those taxes; the exact total is shown before you pay.
• Where you buy: Subscriptions are bought and managed on our website and in the web app. The iPhone and Android apps do not sell anything. There is no in-app purchase, and nothing in the app is unlocked by paying Apple or Google. If your workspace already has a paid plan, you simply sign in on the phone and the plan applies.
• Free Trial: The 14-day trial requires no payment card. Upgrading during a trial starts your paid period immediately and ends the trial, so unused trial days are not carried over or credited.
• Refunds: You may request a full refund of any charge within 14 days of that charge, for any reason. Outside that window, fees are refunded only at our discretion where the Services failed to perform as described. We do not issue partial-month or partial-year credits for unused time or unused seats. Full details are in our Refund Policy, which forms part of these Terms.

This section applies when you download or use the TimeTracker mobile app. It sits on top of the rest of these Terms, and if the two ever disagree about the app, this section wins.

The agreement is with us, not the store. These Terms are between you and Lemaistre Lab Technologies LLP only. Apple Inc. and Google LLC are not parties to them. We, and not the store, are responsible for the app and for everything in it.

• Your licence.We grant you a personal, non-transferable licence to run the app on any Apple device that you own or control, or any Android device that you own or control, as allowed by the store rules you accepted. Apple's Usage Rules in the Apple Media Services Terms and Conditions apply to the iOS app.
• Support. We provide all support for the app. Apple and Google have no duty to give you any support at all. Write to support@timetracker.in and we will answer.
• Warranty. The app is provided as described in the Disclaimer of Warranties below. If the app fails to meet any warranty the law does give you, you may tell Apple, and Apple may refund what you paid for the app, which for TimeTracker is nothing because the app is free to download. Beyond that refund, Apple has no other warranty duty to you. Anything else about the app is our responsibility.
• Claims.We, not Apple or Google, are responsible for handling any claim about the app. That covers product liability, any claim that the app fails to meet a legal requirement, consumer protection claims, privacy claims, and any claim that the app infringes someone else's intellectual property.
• Export rules.By using the app you confirm you are not in a country under a United States embargo or named a "terrorist supporting" country by the United States government, and that you are not on any United States list of prohibited or restricted parties.
• Apple as beneficiary. Apple and its subsidiaries are third-party beneficiaries of these Terms as they apply to the iOS app. Once you accept these Terms, Apple has the right to enforce them against you as a third-party beneficiary.
• Store rules. You must also follow the terms of the store you got the app from, including the Apple Media Services Terms and Conditions and the Google Play Terms of Service.

You agree to use the Services only for lawful purposes and in accordance with these Terms. You shall not:

• Use the Services in any way that violates applicable local, national, or international laws or regulations.
• Attempt to bypass, disable, or circumvent any security-related features or access controls of the platform.
• Upload or transmit viruses, Trojan horses, malware, or any other destructive code.
• Engage in automated scraping, data extraction, or spidering of our platform for competitor research or public indexes.
• Use the platform to send unsolicited promotions, spam, or misleading communications to team members or clients.
• Decompile, reverse-engineer, or disassemble any part of our source code or proprietary algorithms.

If you track other people's work. A workspace owner or admin can see the hours, timesheets and expenses that the people in that workspace log. If you run a workspace, you are the data controller for those records. You must have a lawful basis to hold them, you must tell the people concerned what is recorded and who can see it, and you must follow the employment and privacy laws that apply where they work. You may not use TimeTracker to record anyone secretly, and you may not add someone to a workspace without telling them. If we are told that a workspace is breaking this rule, we may suspend it.

The Services, including their original content, features, functionality, source code, logos, visual layouts, and database structures, are the exclusive property of TimeTracker and are protected by copyright, trademark, and other intellectual property laws.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services during your subscription term. You do not acquire any ownership rights by using the Services.

Your Data: You retain all ownership rights to the time logs, task titles, financial rate sheets, and invoices you create or input. You grant us a license to host, transmit, and display your data solely to provide the Services to you and your authorized clients.

TimeTracker provides features that allow you to invite your clients to view timesheets, approve hours, and view invoices via external Client Portals. You acknowledge and agree that:

• You are solely responsible for configuring the permissions, access rights, and rate visibility on your client portals.
• We are not responsible for any disputes, leaks, or disagreements arising from the data you choose to share with your clients.
• Your clients' access to and use of their portals is also governed by these Terms.

Cancelling a subscription. You may cancel a paid subscription at any time from your workspace billing settings. Cancellation takes effect at the end of the billing period you have already paid for. You keep full access until that date, and you are not charged again. When the period ends, the workspace moves to the Free plan. Nothing is deleted. Your workspace, time entries, timesheets, invoices and reports remain intact and readable; only paid features stop accepting new work. You may resubscribe at any time and resume where you left off.

Closing your account. Deleting your account is a separate, deliberate action. You can do it from the More tab in the mobile app, or from Settings and then the Profile tab in the web app. It ends your right to use the Services at once. Deletion is final: there is no grace period, no undo, and support cannot bring the account back. Records that a shared workspace runs on, such as time entries, approvals and invoices, stay with that workspace under the name "Deleted user". Our account deletion page sets out exactly what goes and what stays.

Suspension by us. We reserve the right to suspend or terminate your access to the Services at our sole discretion, without notice or liability, for conduct that we believe violates these Terms, is harmful to other users, or is commercially disruptive. Where we terminate your account for such conduct, no refund is due.

The Services are provided on an "AS IS" and "AS AVAILABLE" basis, without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.

We do not warrant that: (a) the Services will function uninterrupted, secure, or available at any particular time or location; (b) any errors or defects will be corrected; (c) the Services are free of viruses or other harmful components; or (d) the results of using the Services will meet your commercial expectations or requirements.

In no event shall TimeTracker, its directors, employees, partners, agents, or suppliers, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Services; (ii) any conduct or content of any third party on the Services; or (iii) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory.

Our total liability for any claim under these Terms, including for any implied warranties, is limited to the amount you paid us to use the Services in the twelve (12) months preceding the event giving rise to the claim.

These Terms are governed by the laws of India, without regard to conflict of law rules.

Any dispute arising out of or relating to these Terms will be settled by arbitration in Bengaluru, Karnataka, under the Arbitration and Conciliation Act, 1996, before a single arbitrator, in English. Judgment on the award may be entered by any court with jurisdiction. Subject to that, the courts of Bengaluru, Karnataka have exclusive jurisdiction. You agree not to bring or join a class action or class-wide arbitration.

Nothing here takes away a right you have that cannot be waived by contract. If you are a consumer in the European Union, the United Kingdom or another place with mandatory consumer protection law, you keep the rights and the local courts that law gives you.

If you have any questions or concerns about these Terms of Service, please contact us:

• Email: support@timetracker.in
• Phone: +91 8147080980
• Company: Lemaistre Lab Technologies LLP, Bengaluru, Karnataka, India
• GSTIN: 29AAMFL2616H1Z5