Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you (either as an individual or on behalf of the entity you represent) and Lemaistre Lab Technologies LLP, a Limited Liability Partnership registered in Bengaluru, Karnataka, India (GSTIN 29AAMFL2616H1Z5), trading as TimeTracker ("we," "us," or "our"), concerning your access to and use of the TimeTracker website, mobile application, and SaaS platform (collectively, the "Services").

By registering for an account, accessing, or using any part of the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to all of these Terms, you are explicitly prohibited from using the Services and must discontinue use immediately.

TimeTracker provides a unified project management and time-tracking application. The Services include, but are not limited to, timesheet logging, task management boards, project budgeting controls, labor cost vs. billable rate calculation, automated invoice generation, and shared client portals.

We reserve the right to modify, suspend, or discontinue the Services (or any part thereof) at any time, with or without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the Services.

To access certain features of the Services, you must create a user account. You agree to:

• Provide accurate, current, and complete information during the registration process.
• Maintain and promptly update your account information to keep it accurate and complete.
• Maintain the security and confidentiality of your login credentials (username and password).
• Notify us immediately of any unauthorized use of your account or security breaches.
• Accept responsibility for all activities that occur under your account.

We reserve the right to disable or terminate your account at our sole discretion if we suspect you have violated these Terms or provided false information.

Some features of the Services require a paid subscription. The following terms apply to paid plans:

• Billing Cycle: Subscription fees are billed in advance on a recurring monthly or annual basis, depending on the plan you select.
• Automatic Renewal: Your subscription will automatically renew at the end of each billing cycle unless you cancel it through your account settings or by contacting our support team.
• Payment Method: You must provide a valid credit card or other accepted payment method. You authorize us to charge all accrued subscription fees to your designated payment method.
• Fee Adjustments:We reserve the right to change our subscription fees upon 30 days' notice. Your continued use of the Services after the fee change constitutes agreement to the new amount.
• Merchant of Record: Payments are processed by Paddle.com Market Limited, which acts as the merchant of record for every order. Paddle appears on your statement, issues your tax invoice, and collects VAT, GST or sales tax where it applies. Prices shown on our site exclude those taxes; the exact total is shown before you pay.
• Free Trial: The 14-day trial requires no payment card. Upgrading during a trial starts your paid period immediately and ends the trial, so unused trial days are not carried over or credited.
• Refunds: You may request a full refund of any charge within 14 days of that charge, for any reason. Outside that window, fees are refunded only at our discretion where the Services failed to perform as described. We do not issue partial-month or partial-year credits for unused time or unused seats. Full details are in our Refund Policy, which forms part of these Terms.

You agree to use the Services only for lawful purposes and in accordance with these Terms. You shall not:

• Use the Services in any way that violates applicable local, national, or international laws or regulations.
• Attempt to bypass, disable, or circumvent any security-related features or access controls of the platform.
• Upload or transmit viruses, Trojan horses, malware, or any other destructive code.
• Engage in automated scraping, data extraction, or spidering of our platform for competitor research or public indexes.
• Use the platform to send unsolicited promotions, spam, or misleading communications to team members or clients.
• Decompile, reverse-engineer, or disassemble any part of our source code or proprietary algorithms.

The Services, including their original content, features, functionality, source code, logos, visual layouts, and database structures, are the exclusive property of TimeTracker and are protected by copyright, trademark, and other intellectual property laws.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services during your subscription term. You do not acquire any ownership rights by using the Services.

Your Data: You retain all ownership rights to the time logs, task titles, financial rate sheets, and invoices you create or input. You grant us a license to host, transmit, and display your data solely to provide the Services to you and your authorized clients.

TimeTracker provides features that allow you to invite your clients to view timesheets, approve hours, and view invoices via external Client Portals. You acknowledge and agree that:

• You are solely responsible for configuring the permissions, access rights, and rate visibility on your client portals.
• We are not responsible for any disputes, leaks, or disagreements arising from the data you choose to share with your clients.
• Your clients' access to and use of their portals is also governed by these Terms.

Cancelling a subscription. You may cancel a paid subscription at any time from your workspace billing settings. Cancellation takes effect at the end of the billing period you have already paid for — you keep full access until that date, and you are not charged again. When the period ends, the workspace moves to the Free plan. Nothing is deleted. Your workspace, time entries, timesheets, invoices and reports remain intact and readable; only paid features stop accepting new work. You may resubscribe at any time and resume where you left off.

Closing your account. Deleting your account or workspace is a separate, deliberate action taken from your account settings. It ends your right to use the Services immediately. We hold your workspace data for a grace period of 30 days so that an accidental deletion can be reversed, after which we may permanently delete it in accordance with our data retention policies.

Suspension by us. We reserve the right to suspend or terminate your access to the Services at our sole discretion, without notice or liability, for conduct that we believe violates these Terms, is harmful to other users, or is commercially disruptive. Where we terminate your account for such conduct, no refund is due.

The Services are provided on an "AS IS" and "AS AVAILABLE" basis, without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.

We do not warrant that: (a) the Services will function uninterrupted, secure, or available at any particular time or location; (b) any errors or defects will be corrected; (c) the Services are free of viruses or other harmful components; or (d) the results of using the Services will meet your commercial expectations or requirements.

In no event shall TimeTracker, its directors, employees, partners, agents, or suppliers, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Services; (ii) any conduct or content of any third party on the Services; or (iii) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory.

Our total liability for any claim under these Terms, including for any implied warranties, is limited to the amount you paid us to use the Services in the twelve (12) months preceding the event giving rise to the claim.

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions.

Any dispute arising out of or relating to these Terms shall be resolved exclusively through binding arbitration in San Francisco, California, under the rules of the American Arbitration Association (AAA). You agree to waive any right to participate in class-action lawsuits or class-wide arbitration.

If you have any questions or concerns about these Terms of Service, please contact us:

• Email: support@timetracker.in
• Phone: +91 8147080980
• Company: Lemaistre Lab Technologies LLP, Bengaluru, Karnataka, India
• GSTIN: 29AAMFL2616H1Z5